Appointments upon request

Communication

Less office grapevine, more direct communication: communication is the key to successful working relationships.

Communication Appointments upon request


Course languages: german, english, spanish, french

At a glance

  • We come to you – in Germany, elsewhere in Europe or around the globe.
  • We offer this training in German, English, Spanish and French.
  • 1 to 3-day training (recommended in combination with facilitator trainings)
  • First, we take a look at your needs: what communication channels and formats are you using? What’s challenging? Where do you need to see new momentum?
  • Depending on which methods are most appropriate, we add a second trainer for groups of at least 8 or 12.

Do you constantly encounter misunderstandings or unpleasant confrontations in your organisation? Do you have colleagues who never say a word or ones who put in their two cents at every opportunity? Do some people feel like they’re never heard? Do you want to train your staff to conduct annual performance reviews or improve how they interact with customers? Communication is commonplace but always a challenge, nonetheless. The good news is that our communication training gives you a chance to learn and practice your conversational skills to make them (even) better.

During the first phase, it is helpful to have a look at who is actually involved: what communication habits do team members have and how do these affect cooperation within the team? In the second phase, we provide tools and methods to help you communicate your own perspectives clearly and respectfully. We work with real examples or simulate typical dialogue scenarios from your specific work context. From team and management meetings to feedback meetings to employee reviews, participants will work on real examples in a non-threatening environment to help them improve communication in their own workplace.

The training is designed for managers in organisations or teams who want to expand and refine their communication skills.

The goal of every training is to have an immediate, lasting impact. Our hands-on approach allows participants to not only reflect on their own communication habits – but also expand their own set of techniques and become more confident in applying them. In addition, participants will learn to master difficult conversations and more easily take on the role of mediator in conflicts between others. Less word-of-mouth, more direct communication.

  • Foundations: Communication following the models of F. Schulz von Thun, P. Watzlawick, M.B. Rosenberg und F. Riemann
  • Feedback techniques: active listening and I-statements
  • Solution-oriented communication: the difference between perception and judgment
  • Non-verbal communication: posture, facial expressions, gestures, voice and presence
  • Explaining yourself clearly and making persuasive arguments: the five-statement technique and Hamburg Model
  • Managing conflict: preparing for difficult conversations

After a preliminary online assessment and consultation with you to discuss all of the details, we develop a training tailored precisely to your needs. We include a combination of input, hands-on exercises, self-reflection and professional feedback. We try out techniques directly using real examples, in a non-threatening setting – our focus is on “doing things differently”.  Constructive, professional feedback from the trainers enables people to compare their own perceptions with outside perspectives and reveal ways for applying participants’ new knowledge in their everyday work.

Trainer

Depending on the number of participants and needs, we provide one, two or a whole team of trainers. We consider expertise and experience in the particular field but, more importantly we make sure the trainer is a good match for your organisation. Our motto: A good fit – with healthy dose of contrast.

Are you interested in this training?

We will be happy to advise you and discuss focus and content. Contact us now! We look forward to meeting you.

Course Languages

We offer the course in the following languages:

german, english, spanish, french